Privacy Policy

At Pine Track Adventures (PTA) ("we", "us", or "our"), based in Da Lat, Vietnam, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website (www.pinetrackadventures.com) or book an adventure tour with us.

1. Information We Collect

When you make an inquiry or book a tour through our website, we may collect the following personal details:

• Contact Information: Full name, email address, phone/WhatsApp number, country of origin.
• Trip Information: Date of trip, requested tour, number of participants, special dietary or medical requirements, hotel pickup location in Da Lat.
• Technical Data: IP address, browser type, device information, and anonymous browsing data collected via cookies and Google Analytics to improve user experience.

2. How We Use Your Information

We use the information collected strictly for legitimate business purposes:

• To process, confirm, and manage your adventure tour reservations.
• To communicate pre-trip logistics, weather updates, pickup times, and safety recommendations.
• To coordinate with professional guides, rescue staff, or transport operators solely for trip fulfillment.
• To comply with Vietnamese legal obligations regarding national park permits, travel insurance, and guest registries.
• To analyze site performance, ensure website security, and monitor marketing campaigns (Google Ads & Analytics).

3. Data Sharing & Protection

We NEVER sell, trade, or rent your personal information to third parties. Your data is accessible only by authorized Pine Track Adventures management and guides directly responsible for your trip. We implement appropriate technical security measures to protect your data against unauthorized access, alteration, or disclosure.

4. Cookies & Advertising Tracking

We use Google Analytics (GA4) and Google Ads conversion tags to measure the effectiveness of our online advertisements. These tools use cookies to collect non-personally identifiable browsing data. You can manage or disable cookies through your browser settings at any time without affecting your ability to book tours with us.

5. Your Rights & Contact Information

You have the right to request access to the personal data we hold about you, or ask us to update, correct, or delete your contact records. If you have any questions regarding this Privacy Policy, please contact us: